DocuSign
DocuSign
The e-signature everyone recognizes
DocuSign is the name clients expect on an envelope. Personal covers 5 sends a month; Standard adds templates and team features. It costs more than the alternatives for the brand.
Cost at your size
Team size
For 6 people: $180 a month.
DocuSign costs $78.06 more than the median contracts & e-signature tool for 6 people ($102).
DocuSign pays for itself if it saves 6 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with DocuSign
- How to reach them
- Live chat: plans not stated
- Callback: every paid plan
- Email: every paid plan
- Community forum: every plan
- Hours
- Hours not published
- Response time
- Callback in 25-30 min (every paid plan)
DocuSign has a public status page. Status page
From DocuSign's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- support.docusign.com/contactSupport, read 2026-10-13
- docusign.com/products-and-pricing, read 2026-10-13
- Live chat: “Start a chat with support for immediate assistance.” (support.docusign.com/contactSupport)
- Callback: “Get your issue resolved with an agent. Log in, enter your phone number, we'll call you back. For paid users” (support.docusign.com/contactSupport)
- Email: “Log in to open a case and connect with us via email about your issue. For paid users” (support.docusign.com/contactSupport)
- Community forum: “Visit Community” (support.docusign.com/contactSupport)
- Response time: “Request callback 25-30 min” (support.docusign.com/contactSupport)
What reviewers say about DocuSign
- Capterra4.7 / 5 · 9,509 reviews
- Trustpilot1.3 / 5 · 1,269 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.9 / 5 · 831,434 ratings
- Google Play (Android app)4.8 / 5 · 178,040 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at DocuSign
- Oct 2026LaunchAnnounced a paid PDF Editor desktop app for eSignature customers, on sale from November 2, 2026. docusign.com
Picked from DocuSign's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Universally trusted
- Audit trail and compliance
Where it falls short
- Envelope caps
- Pricey per seat
Alternatives in contracts & e-signature
Dropbox Sign
From $25/person
Cheaper e-signature, formerly HelloSign
PandaDoc
From $19/person
Proposals, quotes, and contracts with signatures built in
SignWell
Free
No-frills e-signature at the lowest price
Adobe Acrobat for teams
From $16.99/person
PDF editing and e-signatures in the app most clients already have
Are you DocuSign? Feature DocuSign at the top of contracts & e-signature, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.