Ruby
Ruby
Live US-based receptionists, billed by the minute
Every call to Ruby is answered by a person in the US, around the clock. Receptionists take messages, screen and transfer calls, book appointments and take payments, with HIPAA and PCI options. Plans start at $250 a month for 50 minutes, billed in 60-second steps, with no setup fee or contract. It costs far more per call than an AI receptionist, so it suits law firms, clinics and other businesses where every caller should reach a person. It serves US and Canadian businesses.
Cost at your size
Ruby costs $250 a month for one seat.
Ruby costs $215 more than the median AI receptionist & answering tool for one seat ($35).
Ruby pays for itself if it saves 8.5 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Ruby
- How to reach them
- Phone: every plan
- Email: every plan
- Help center: every plan
- Hours
- Hours not published
- Response time
- Support phone line hours are weekdays, 5am to 6pm Pacific.
- Onboarding
- No fees for activation, onboarding or setup; onboarding specialists configure call handling.
We found no public status page for Ruby.
From Ruby's support and pricing pages, October 2026 · not yet checked by us · How we gather this
Sources
- ruby.com/contact-us/, read 2026-10-19
- ruby.com/faqs/, read 2026-10-19
- ruby.com/pricing, read 2026-10-19
- Phone: “Call Ruby support: 866-611-7829” (ruby.com/contact-us/)
- Email: “Email support: staff@ruby.com” (ruby.com/contact-us/)
- Help center: “Visit the Ruby Help Center: rubyhelpcenter.helpjuice.com” (ruby.com/contact-us/)
- Response time: “Support hours: 5:00am – 6:00pm PT, Monday-Friday” (ruby.com/contact-us/)
- Onboarding: “There are no additional or hidden fees for activation, onboarding, setup, customization, or coverage during certain periods.” (ruby.com/pricing)
Why people pick it
- A person answers every call
- No setup fee or contract
Where it falls short
- Costly per call
- Spanish only on weekdays
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