Lattice
Lattice
Performance reviews and goals, from $4,000 a year
Lattice runs performance reviews, goals, one-on-ones, and engagement surveys. Foundations is $13 per person a month billed yearly, but the minimum contract is $4,000 a year, so a team under about 25 people pays the minimum. Lattice is for growing companies with a people team. It is a poor fit for a ten-person business.
Cost at your size
Team size
For 6 people: $333 a month.
Lattice costs $213 more than the median HR & compliance tool for 6 people ($120).
Lattice pays for itself if it saves 11 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Lattice
- How to reach them
- Live chat: plans not stated · Monday through Friday: 1am - 5pm (San Francisco) / 4am - 8pm (New York) / 9am - 1am (London)
- Help center: plans not stated
- Email: plans not stated
- Onboarding
- Dedicated human support from the customer success team, including onboarding, in all contracts (every plan)
8 incidents posted on Lattice's status page in the 90 days to Oct 27, 2026; 2 marked major or critical by Lattice. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Lattice's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- help.lattice.com/en-us/articles/15178837-contact-customer-care, read 2026-10-13
- lattice.com/pricing, read 2026-10-13
- Live chat: “Customer Care provides live chat support during our normal business hours, Monday through Friday: 1am - 5pm (San Francisco) / 4am - 8pm (New York) / 9am - 1am (London)” (help.lattice.com/en-us/articles/15178837-contact-customer-care)
- Live chat hours: “Monday through Friday: 1am - 5pm (San Francisco) / 4am - 8pm (New York) / 9am - 1am (London)” (help.lattice.com/en-us/articles/15178837-contact-customer-care)
- Help center: “In addition to the extensive product documentation and troubleshooting articles you can find in the Lattice Help Center” (help.lattice.com/en-us/articles/15178837-contact-customer-care)
- Email: “Contact Customer Care via email any time at customercare@lattice.com.” (help.lattice.com/en-us/articles/15178837-contact-customer-care)
- Onboarding: “All Lattice contracts include dedicated human support from our customer success team. We're here to help you with onboarding, troubleshooting, and maximizing the value of our platform.” (lattice.com/pricing)
What reviewers say about Lattice
- Capterra4.5 / 5 · 207 reviews
- Trustpilot2.8 / 5 · 3 reviews · few reviews
- G2See reviews on G2
- US App Store (iPhone app)2.2 / 5 · 103 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Reviews, goals, and 1:1s together
- Strong for a growing team
Where it falls short
- $4,000/yr minimum
- Too much for small teams
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