Trainual
Trainual
Document how your business runs and train people on it
Trainual is where you write down processes, policies, and role guides, then assign them as training with tests and completion tracking. It replaces the binder nobody reads and is popular with multi-location service businesses.
Cost at your size
Trainual doesn't publish a monthly price (Price by quote).
Figures from the vendor's published prices. How we calculate prices
Getting help with Trainual
- How to reach them
- Live chat: every plan
- Email: every plan
- Community forum: every plan
- Hours
- Hours not published
- Response time
- Aims to answer messages within 24 hours on business days (every plan)
- Onboarding
- Dedicated implementation specialist for the first 4-6 weeks (every plan) · one-time implementation fee of $1,000
- Customer Success Manager (Pro and up)
1 incident posted on Trainual's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Trainual. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Trainual's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- trainual.com/contact, read 2026-10-13
- trainual.com/pricing, read 2026-10-13
- Live chat: “Unlimited chat & email support” (trainual.com/pricing)
- Email: “Unlimited chat & email support” (trainual.com/pricing)
- Community forum: “Trainual Community” (trainual.com/pricing)
- Response time: “We try to answer all messages within 24 hours on business days.” (trainual.com/contact)
- Onboarding: “A one-time implementation fee of $1,000 applies.” (trainual.com/pricing)
- Onboarding: “Customer Success Manager” (trainual.com/pricing)
What reviewers say about Trainual
- Capterra4.8 / 5 · 509 reviews
- Trustpilot4.1 / 5 · 25 reviews
- G2See reviews on G2
- US App Store (iPhone app)3.7 / 5 · 51 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Trainual
- Sep 2026LaunchAdded Performance: feedback, growth areas, ratings and reviews alongside training. trainual.com
- May 2026LaunchAdded meetings, KPIs, scorecards and team updates. trainual.com
- Dec 2025LaunchAdded SCORM course support, gamification and training path templates. trainual.com
Picked from Trainual's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Built for SOPs and onboarding
- Tracks who completed what
Where it falls short
- Price only through a demo
- Still have to write the content
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