Smartsheet
Smartsheet
Spreadsheet-style project plans with automations
Smartsheet looks like a spreadsheet but runs projects: Gantt charts, forms, automations, and dashboards. Pro is $9 per member a month billed yearly for up to 10 members. It suits teams who think in spreadsheets. Teams that want a visual board tool need a different one.
Cost at your size
Team size
For 6 people: $54 a month.
Smartsheet costs $6 less than the median project management tool for 6 people ($60).
Smartsheet pays for itself if it saves 2 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Smartsheet
- How to reach them
- Community forum: every plan
- Help center: every plan
- Web form: every plan
- Live chat: every plan · 24x7
- Phone: Enterprise and Advanced Work Management only · 24x7
- Response time
- First response in less than two hours (Premium Support Package) (Advanced Work Management only)
- Onboarding
- Pro Desk guided coaching sessions (Premium Support Package) (Advanced Work Management only)
9 incidents posted on Smartsheet's status page, which covers all Smartsheet products and regions, in the 90 days to Oct 27, 2026; 7 marked major or critical by Smartsheet. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Smartsheet's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- smartsheet.com/contact, read 2026-10-13
- smartsheet.com/services/support, read 2026-10-13
- smartsheet.com/pricing, read 2026-10-13
- Community forum: “Smartsheet Community Included Included Included” (smartsheet.com/services/support)
- Help center: “Help & Learning Included Included Included” (smartsheet.com/services/support)
- Web form: “Web Based Ticketing Support Included Included Included” (smartsheet.com/services/support)
- Live chat: “24x7 Support with a Live Agent via In-app Chat Included Included Included” (smartsheet.com/services/support)
- Live chat hours: “24x7 Support with a Live Agent via In-app Chat” (smartsheet.com/services/support)
- Phone: “24x7 Global Support by Phone Included Included” (smartsheet.com/services/support)
- Phone hours: “24x7 Global Support by Phone” (smartsheet.com/services/support)
- Response time: “First Response SLA Less than two hours regardless of case origin (web, phone, chat)” (smartsheet.com/services/support)
- Onboarding: “Pro Desk Guided Coaching Sessions Included” (smartsheet.com/services/support)
What reviewers say about Smartsheet
- Capterra4.5 / 5 · 3,565 reviews
- Trustpilot1.2 / 5 · 128 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.8 / 5 · 120,333 ratings
- Google Play (Android app)4.7 / 5 · 28,987 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Familiar spreadsheet layout
- Free contributors
Where it falls short
- Dated feel
- Business plan needs 3+ members
Alternatives in project management
Are you Smartsheet? Feature Smartsheet at the top of project management, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.