Contentsquare (formerly Hotjar)
Contentsquare
Heatmaps and session recordings to see why visitors leave
Hotjar is now Contentsquare, and new accounts sign up there. It records sessions, draws heatmaps, and runs on-site surveys, answering 'why' where GA4 answers 'how many'. The free plan covers up to 200,000 sessions a month, enough to spot an obvious checkout problem.
Cost at your size
Contentsquare (formerly Hotjar) is free for one seat.
Contentsquare (formerly Hotjar) costs the same as the median web analytics tool for one seat ($0).
Figures from the vendor's published prices. How we calculate prices
Getting help with Contentsquare (formerly Hotjar)
- How to reach them
- Web form: plans not stated
- Hours
- Hours not published
- Onboarding
- Dedicated Customer Success Manager; CS Onboarding on Pro and Enterprise (Pro and up)
8 incidents posted on Contentsquare's status page, which covers all Contentsquare products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Contentsquare. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Contentsquare's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- contentsquare.com/contact/, read 2026-10-13
- support.contentsquare.com/hc/en-gb, read 2026-10-13
- contentsquare.com/pricing/, read 2026-10-13
- Web form: “Contact Support” (support.contentsquare.com/hc/en-gb)
- Onboarding: “Dedicated Customer Success Manager” (contentsquare.com/pricing/)
What reviewers say about Contentsquare (formerly Hotjar)
- Capterra4.6 / 5 · 545 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 14, 2026. How we show reviews
Why people pick it
- Shows real behavior
- Free tier is useful
Where it falls short
- Adds page weight
- Privacy setup needed
Alternatives in web analytics
Are you Contentsquare? Feature Contentsquare (formerly Hotjar) at the top of web analytics, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.