Smith.ai
Smith.ai
AI receptionist with live receptionists as backup
Smith.ai's AI receptionist answers calls 24/7 in English and Spanish, qualifies leads and books appointments, and can hand a call to one of its 500+ live receptionists when the AI can't help. It bills per call, not per minute: the free plan covers 25 calls a month, then $3 a call, and Pro is $150 for 75 calls. Plans where a person answers first start at $300 a month for 30 calls. Its pages describe service for North American businesses only.
Cost at your size
Smith.ai is free for one seat.
Smith.ai costs $35 less than the median AI receptionist & answering tool for one seat ($35).
Figures from the vendor's published prices. How we calculate prices
Getting help with Smith.ai
- How to reach them
- Phone: Pro and up
- Live chat: Pro and up
- Email: every plan
- Help center: every plan
- Hours
- Hours not published
- Onboarding
- Pro and Enterprise AI plans include dedicated onboarding setup; Free plan does not.
- Enterprise AI plan includes full-service setup and a dedicated success manager.
We found no public status page for Smith.ai.
From Smith.ai's support and pricing pages, October 2026 · not yet checked by us · How we gather this
Sources
- smith.ai/pricing/ai-receptionist, read 2026-10-19
- smith.ai/pricing, read 2026-10-19
- smith.ai/ai-receptionist, read 2026-10-19
- docs.smith.ai, read 2026-10-19
- help.smith.ai, didn't load for us 2026-10-19
- Phone: “Live phone, email & chat support” (smith.ai/pricing/ai-receptionist)
- Live chat: “Live phone, email & chat support” (smith.ai/pricing/ai-receptionist)
- Email: “simply send us an email within 30 days at support@smith.ai” (smith.ai/pricing)
- Help center: “Smith.ai Help & Support” (docs.smith.ai)
- Onboarding: “Dedicated onboarding setup” (smith.ai/pricing/ai-receptionist)
- Onboarding: “Full-service setup & ongoing optimization” (smith.ai/pricing/ai-receptionist)
Why people pick it
- Free plan for 25 calls
- Live people behind the AI
Where it falls short
- Per-call costs add up
- US focus
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