Beside vs Smith.ai

Two AI receptionist & answering tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	BesideInterface, Inc.	Smith.aiSmith.ai
In one line	A business phone line with an AI receptionist built in	AI receptionist with live receptionists as backup
Starting price	From $29/mo	Free
Six-person team	$29/mo	$0/mo
Plans	Baseline $29/mo (30 AI-answered calls a billing period, then voicemail; no trial); Unlimited $99/mo (unlimited AI-answered calls; 7-day free trial, card required). Both include 1 line, up to 20 seats and unlimited US and Canada calls and texts; extra lines $4.99/mo. Billed monthly. Android and Canadian in-app subscriptions use a separate per-seat plan, $29.99/mo or $199.99/yr	Billed per call. AI Receptionist: Free (25 calls/mo, then $3.00 a call; no live support); Pro $150/mo (75 calls, extra calls $2.50); Enterprise $500/mo (300 calls, extra $2.17; full-service setup). Live receptionists: Starter $300/mo (30 calls, extra $11.50); Basic $810/mo (90 calls, extra $10.50); Pro $2,100/mo (300 calls, extra $8.50). Add-ons per call, e.g. booking $1.50. No setup fees; 10% off for 12 months; 30-day money-back guarantee on live plans
Pricing model	Free trial	Free tier
Free trial	7 days	—
Users	Up to 20 seats	Unlimited
Integrations	HubSpot, Salesforce, Zoho CRM, Pipedrive, Google Sheets, Slack, Zapier	Salesforce, HubSpot, Clio, Calendly, Acuity Scheduling, Zapier, CallRail
Team size	Just me · 2–10 people	Just me · 2–10 people · 11–50 people · 51–200 people
Available in	US · CA	US
Phone support	None listed	Pro and up
Live chat	Every plan	Pro and up
Support hours	Not published	Not published
Incidents posted	We found no public status page for Interface, Inc..	We found no public status page for Smith.ai.
Fit: Retail shop	55	45
Fit: Restaurant or café	50	45
Fit: Service business	80	85
Fit: Agency or studio	55	70
Fit: Trades or contractor	80	78
Fit: Online store	35	40
Why people pick it	Phone line and receptionist in one Answers texts too	Free plan for 25 calls Live people behind the AI
Where it falls short	30 AI calls on the $29 plan US and Canada only	Per-call costs add up US focus
	Visit Beside ↗	Visit Smith.ai ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices