Goodcall vs Smith.ai
Two AI receptionist & answering tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Smith.ai costs less for a six-person team.
Goodcall fits restaurant or café.- Smith.ai fits agency or studio, online store.
| Compare | GoodcallGoodcall | Smith.aiSmith.ai |
|---|---|---|
| In one line | AI receptionist priced per caller, not per minute | AI receptionist with live receptionists as backup |
| Starting price | From $79/mo | Free |
| Six-person team | $79/mo | $0/mo |
| Plans | Starter $79/mo (100 unique callers/mo, then $0.79 each; 1 team member); Growth $129/mo (500 unique callers, then $0.26 each; 5 team members); Scale $299/mo (2,000 unique callers, then $0.15 each; 10 team members; needed for a HIPAA BAA); Enterprise custom. Billed monthly only. Priced per unique caller a month, not per minute; spam and wrong numbers don't count. Every plan includes a local US number. No free trial; a free demo agent without a phone number | Billed per call. AI Receptionist: Free (25 calls/mo, then $3.00 a call; no live support); Pro $150/mo (75 calls, extra calls $2.50); Enterprise $500/mo (300 calls, extra $2.17; full-service setup). Live receptionists: Starter $300/mo (30 calls, extra $11.50); Basic $810/mo (90 calls, extra $10.50); Pro $2,100/mo (300 calls, extra $8.50). Add-ons per call, e.g. booking $1.50. No setup fees; 10% off for 12 months; 30-day money-back guarantee on live plans |
| Pricing model | Paid | Free tier |
| Free trial | — | — |
| Users | 1 team member on Starter, 5 on Growth, 10 on Scale | Unlimited |
| Integrations | Google Calendar, Google Sheets, HighLevel, API | Salesforce, HubSpot, Clio, Calendly, Acuity Scheduling, Zapier, CallRail |
| Team size | Just me · 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people · 51–200 people |
| Available in | US | US |
| Phone support | None listed | Pro and up |
| Live chat | None listed | Pro and up |
| Support hours | Not published | Not published |
| Incidents posted | We found no public status page for Goodcall. | We found no public status page for Smith.ai. |
| Fit: Retail shop | 45 | 45 |
| Fit: Restaurant or café | 60 | 45 |
| Fit: Service business | 78 | 85 |
| Fit: Agency or studio | 40 | 70 |
| Fit: Trades or contractor | 75 | 78 |
| Fit: Online store | 30 | 40 |
| Why people pick it |
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| Where it falls short |
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| Visit Goodcall | Visit Smith.ai |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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