Keap
Keap
CRM with email automation, invoices and payments, formerly Infusionsoft
Keap is a CRM with email marketing, automation, landing pages, appointment booking, quotes, invoices and payments built in, sold as one plan with every feature. It costs $299 a month billed monthly for 2 users and 1,500 contacts, extra users are $39 a month each, and a one-time implementation package is required ($500 when checked, listed down from $1,500). Text marketing and Keap's own payment processor work only in the U.S. It suits a service business, coach or course seller that wants follow-up campaigns, booking and payments run from one system. It is not for a team that only needs a contact list and a sales pipeline, since plain CRMs cover that for far less.
Cost at your size
Team size
For 6 people: $455 a month.
Keap costs $329 more than the median CRM tool for 6 people ($126).
Keap pays for itself if it saves 15 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
What Keap connects to
We haven't looked up Keap's connections yet. See Keap's integrations list.
Email marketing tools in our catalog
Has a Zapier app · The vendor lists 5,000+ integrations
Getting help with Keap
- How to reach them
- Phone: every plan · Monday to Friday, 6am to 6pm Mountain Standard Time; UK line Monday to Saturday, 1pm to 2am London time; Australia line Monday to Saturday, 11pm to 12pm Sydney time
- Live chat: every plan · 24/7 inside the Keap app
- Community forum: every plan
- Help center: every plan
- Onboarding
- A dedicated Customer Success Manager (every plan)
- Required implementation package: business mapping, 2 automations built for you, data import and migration, a year of strategy calls (every plan) · $500 one-time
0 incidents posted on Keap's status page, which covers all Keap products and regions, in the 90 days to Oct 27, 2026. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Keap's support and pricing pages, October 2026 · checked by us 2026-10-20 · How we gather this
Sources
- keap.com/contact, read 2026-10-20
- keap.com/pricing, read 2026-10-20
- keap.com/resources/implementation-services, read 2026-10-20
- help.keap.com/help/contact-support, didn't load for us 2026-10-20
- Phone: “U.S.-based phone support” (keap.com/pricing)
- Phone hours: “Customer Support representatives are available by phone Monday-Friday, 6 a.m. - 6 p.m. MST.*” (keap.com/contact)
- Phone hours: “UK hours: Mon–Sat, 1 p.m. – 2 a.m., London time” (keap.com/contact)
- Phone hours: “Australia hours: Mon–Sat, 11 p.m. – 12:00 p.m., Sydney time” (keap.com/contact)
- Live chat: “Available 24/7 inside your Keap app. Log into app for chat” (keap.com/contact)
- Live chat hours: “24/7 chat support” (keap.com/pricing)
- Community forum: “Connect with our vibrant community of Keap users in our dedicated platform (not Facebook)” (keap.com/pricing)
- Help center: “Help center” (keap.com/pricing)
- Onboarding: “You're assigned a Keap expert who can help you use Keap to reach your business goals” (keap.com/pricing)
- Onboarding: “Required implementation services help you achieve faster results” (keap.com/pricing)
Why people pick it
- Email, automation, pipeline, invoices and payments in one plan
- 24/7 chat, U.S. phone support and a success manager included
Where it falls short
- $299/mo for 2 users plus a required $500 setup package
- Texting and Keap's own payments are U.S. only
Alternatives in CRM
Are you Keap? Feature Keap at the top of CRM, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.