Pipedrive vs Keap

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PipedrivePipedrive	KeapKeap
In one line	Sales pipeline CRM for small teams that close deals	CRM with email automation, invoices and payments, formerly Infusionsoft
Starting price	From $14/person	From $299/mo + $39/extra person
Six-person team	$84/mo	$455/mo
Plans	Lite $14/mo per seat; Growth $39; Premium $59; Ultimate $79, billed annually	One plan with all features: $299/mo billed monthly, includes 2 users and 1,500 contacts; extra users $39/mo each; more contacts cost extra in tiers; required one-time implementation package $500 (listed down from $1,500); annual contracts exist but no annual price is published ($299 early termination fee); text marketing Tier 1 (500 texts, 100 minutes) included, higher tiers $24 to $279/mo, U.S. only; 14-day free trial, no card (25 emails, no payments or texts)
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per seat	2 users included; extra users $39/mo each
Both connect to	No shared connections on record.
Also connects to	Mailchimp, ActiveCampaign500+ listed by the vendor	Not looked up yet5,000+ listed by the vendor
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Premium and up	Every plan
Live chat	Every plan	Every plan
Support hours	Live chat: 24/7 · Phone: Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (English), Extended hours, Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (Ultimate only)	Phone: Monday to Friday, 6am to 6pm Mountain Standard Time, UK line Monday to Saturday, 1pm to 2am London time, Australia line Monday to Saturday, 11pm to 12pm Sydney time · Live chat: 24/7 inside the Keap app
Incidents posted	Pipedrive has a public status page. Status page	0 incidents posted on Keap's status page, which covers all Keap products and regions, in the 90 days to Oct 27, 2026. Status page
Capterra score	4.5 / 5 from 3,064 reviews	Not listed
Trustpilot score	4.4 / 5 from 3,470 reviews	Not listed
Fit: Retail shop	30	35
Fit: Restaurant or café	15	15
Fit: Service business	80	80
Fit: Agency or studio	85	65
Fit: Trades or contractor	70	50
Fit: Online store	50	55
Why people pick it	Clear pipeline view Fair per-seat price	Email, automation, pipeline, invoices and payments in one plan 24/7 chat, U.S. phone support and a success manager included
Where it falls short	Light on marketing features	$299/mo for 2 users plus a required $500 setup package Texting and Keap's own payments are U.S. only
	Visit Pipedrive ↗	Visit Keap ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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