HubSpot CRM
HubSpot
Free CRM that grows into a marketing suite
HubSpot's free CRM is good enough for most small businesses: contacts, deals, email tracking, and forms. The paid Starter tiers are where the costs start climbing fast.
Cost at your size
Team size
For 6 people: $90 a month.
HubSpot CRM costs $36 less than the median CRM tool for 6 people ($126).
HubSpot CRM pays for itself if it saves 3 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
What HubSpot CRM connects to
Email marketing tools in our catalog · found on vendor and marketplace pages, October 2026 · 7 of 7 checked by us
Has a Zapier app · The vendor lists 1,500+ integrations
Sources
- Mailchimp: knowledge.hubspot.com/forms/connect-non-hubspot-forms-to-mailchimp, found 2026-10-12, checked 2026-10-15
- Campaign Monitor: ecosystem.hubspot.com/marketplace/explore?eco_search=Campaign%20Monitor&eco_PRODUCT_TYPE=APP, found 2026-10-12, checked 2026-10-15
- Hello Bar: support.hellobar.com/support/solutions/folders/44000794613/page/2, found 2026-10-12, checked 2026-10-15
- MailerLite: ecosystem.hubspot.com/marketplace/explore?eco_search=MailerLite&eco_PRODUCT_TYPE=APP, found 2026-10-12, checked 2026-10-15
- Constant Contact: ecosystem.hubspot.com/marketplace/explore?eco_search=Constant%20Contact&eco_PRODUCT_TYPE=APP, found 2026-10-12, checked 2026-10-15
- ActiveCampaign: ecosystem.hubspot.com/marketplace/explore?eco_search=ActiveCampaign&eco_PRODUCT_TYPE=APP, found 2026-10-12, checked 2026-10-15
- Omnisend: app.omnisend.com/apps/collections, found 2026-10-12, checked 2026-10-15
Getting help with HubSpot CRM
- How to reach them
- Help center: every plan
- Community forum: every plan
- Live chat: Starter and up · always on (whenever you need it)
- Email: Starter and up · always on (whenever you need it)
- Phone: Professional and up
- Callback: Professional and up
- Response time
- Email reply generally within one working day (Starter and up)
- Onboarding
- Customer Success Manager for subscription questions (Professional and up)
11 incidents posted on HubSpot's status page, which covers all HubSpot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by HubSpot. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From HubSpot's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- hubspot.com/company/contact, read 2026-10-13
- knowledge.hubspot.com/help-and-resources/get-help-with-hubspot, read 2026-10-13
- hubspot.com/products/crm/starter, read 2026-10-13
- hubspot.com/pricing/crm, read 2026-10-13
- Help center: “HubSpot Knowledge Base: access how-to-guides, reference docs, and troubleshooting steps.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
- Community forum: “HubSpot Community: ask questions, find answers, and engage with professionals from around the world.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
- Live chat: “If you have a HubSpot Starter subscription, you can access the Knowledge Base, community, chat, and email support channels.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
- Live chat hours: “Email and live chat support are available whenever you need it.” (hubspot.com/products/crm/starter)
- Email: “If you have a HubSpot Starter subscription, you can access the Knowledge Base, community, chat, and email support channels.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
- Email hours: “Email and live chat support are available whenever you need it.” (hubspot.com/products/crm/starter)
- Phone: “If you have a HubSpot Enterprise or Professional subscription, you can access the Knowledge Base, community, phone, call-back, chat, and email support channels.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
- Callback: “If you have a HubSpot Enterprise or Professional subscription, you can access the Knowledge Base, community, phone, call-back, chat, and email support channels.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
- Response time: “To send a help email to a HubSpot Customer Support Specialist, click Email Support. You should receive a reply within one working day.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
- Onboarding: “For any questions about your HubSpot subscription, please contact your Customer Success Manager.” (knowledge.hubspot.com/help-and-resources/get-help-with-hubspot)
What reviewers say about HubSpot CRM
- Capterra4.5 / 5 · 4,491 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.7 / 5 · 15,829 ratings
- Google Play (Android app)4.5 / 5 · 13,614 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at HubSpot CRM
- Oct 2026LaunchHubSpot added default AI credit spend caps, self-serve swaps from seats to credits, and a choice of flat monthly credit packs or pay-as-you-go billing. hubspot.com
- Jun 2026LaunchLaunched Revenue Hub, which adds quoting, contracts, billing and payments inside HubSpot. hubspot.com
Picked from HubSpot's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Free plan is real
- Marketing and sales in one place
Where it falls short
- Paid tiers get expensive quickly
Alternatives in CRM
Are you HubSpot? Feature HubSpot CRM at the top of CRM, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.