Dialpad
Dialpad
AI call notes and transcripts on a business phone
Dialpad records and transcribes calls and summarizes them automatically. Standard covers unlimited calling in the US and Canada. Useful for sales-heavy service businesses that want notes without typing.
Cost at your size
Team size
For 6 people: $90 a month.
Dialpad costs the same as the median business phone tool for 6 people ($90).
Dialpad pays for itself if it saves 3 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Dialpad
- How to reach them
- Live chat: every plan · 24/5 on every plan; 24/7 on Pro and up
- Phone: Pro and up · 24 hours a day, 7 days a week
- Web form: plans not stated
- Help center: every plan
7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Dialpad's support and pricing pages, October 2026 · checked by us 2026-10-15 · How we gather this
Sources
- dialpad.com/features/dialpad-tech-support/, read 2026-10-13
- dialpad.com/contact-us/, read 2026-10-13
- dialpad.com/pricing/, read 2026-10-13
- dialpad.com/contact-support/, didn't load for us 2026-10-13
- Live chat: “Even the most basic plan comes with 24/5 support through chat and web, while Pro and Enterprise customers get 24/7 coverage, along with phone support.” (dialpad.com/features/dialpad-tech-support/)
- Live chat hours: “Even the most basic plan comes with 24/5 support through chat and web, while Pro and Enterprise customers get 24/7 coverage, along with phone support.” (dialpad.com/features/dialpad-tech-support/)
- Live chat hours: “Even the most basic plan comes with 24/5 support through chat and web, while Pro and Enterprise customers get 24/7 coverage, along with phone support.” (dialpad.com/features/dialpad-tech-support/)
- Phone: “Dialpad Pro and Enterprise customers have access to phone support 24 hours a day, 7 days a week.” (dialpad.com/features/dialpad-tech-support/)
- Phone hours: “Dialpad Pro and Enterprise customers have access to phone support 24 hours a day, 7 days a week.” (dialpad.com/features/dialpad-tech-support/)
- Web form: “Chat with our sales team or submit a ticket or check out our help center.” (dialpad.com/contact-us/)
- Help center: “There's also a detailed online Help Center database for you to find answers quickly anytime.” (dialpad.com/features/dialpad-tech-support/)
What reviewers say about Dialpad
- Trustpilot4.0 / 5 · 3,226 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Transcripts and summaries
- Good mobile apps
Where it falls short
- Pro needed for integrations
- Three-seat minimum on Pro
Alternatives in business phone
Quo
From $15/person
A business number on your existing phone, with shared inboxes
Google Voice for Business
From $10/person
Cheap numbers for Google Workspace teams
RingCentral
From $20/person
Full phone system with desk phones, queues, and IVR
CallHippo
From $19/person
Low-cost virtual numbers in 50+ countries
Are you Dialpad? Feature Dialpad at the top of business phone, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.