RingCentral vs Dialpad

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	RingCentralRingCentral	DialpadDialpad
In one line	Full phone system with desk phones, queues, and IVR	AI call notes and transcripts on a business phone
Starting price	From $20/person	From $15/person
Six-person team	$120/mo	$90/mo
Plans	RingEX per user: Core $20/mo billed yearly ($30 monthly; 100 toll-free minutes, 25 texts); Advanced $25 ($35; 1,000 minutes, 100 texts); AI bundles by quote; free trial for up to 5 users	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling
Pricing model	Free trial	Free trial
Free trial	—	14 days
Users	Per user	Per user
Integrations	Microsoft 365, Google, Salesforce, 300+	Google, Microsoft, HubSpot, Salesforce
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Pro and up
Live chat	Plans not stated	Every plan
Support hours	Live chat: 24/7 · Phone: 24/7 (technical support), Customer success center: Mon to Fri, 6 AM to 6 PM PST	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week
Incidents posted	RingCentral has a public status page. Status page	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page
Trustpilot score	1.7 / 5 from 2,023 reviews	4.0 / 5 from 3,226 reviews
Fit: Retail shop	70	55
Fit: Restaurant or café	65	45
Fit: Service business	80	85
Fit: Agency or studio	70	80
Fit: Trades or contractor	75	70
Fit: Online store	55	60
Why people pick it	Everything a PBX did Reliable	Transcripts and summaries Good mobile apps
Where it falls short	More than a 3-person team needs Contracts and add-on fees	Pro needed for integrations Three-seat minimum on Pro
	Visit RingCentral ↗	Visit Dialpad ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices