Capsule CRM
Capsule
Plain contact and pipeline CRM with strong accounting links
Capsule tracks contacts, a sales pipeline and tasks, and connects directly to Xero, QuickBooks Online, FreeAgent and Sage. Starter is $18 per user a month billed yearly, or $22 month to month, for up to 30,000 contacts; automations, email sync and more pipelines start on Growth at $36. A free plan covers 2 users and 250 contacts. Support is by email and message form on weekdays, with no phone line. It has no prospecting data or sales sequences built in.
Cost at your size
Team size
For 6 people: $108 a month.
Capsule CRM costs $18 less than the median CRM tool for 6 people ($126).
Capsule CRM pays for itself if it saves 3.5 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
What Capsule CRM connects to
Email marketing
Email marketing tools in our catalog · found on vendor and marketplace pages, October 2026 · 0 of 1 checked by us
Has a Zapier app · The vendor lists 100+ integrations
Sources
- Mailchimp: capsulecrm.com/integrations/mailchimp-crm/, found 2026-10-20
Getting help with Capsule CRM
- How to reach them
- Web form: plans not stated
- Email: plans not stated
- Help center: every plan
- Hours
- Hours not published
- Response time
- Replies Monday to Friday (plans not stated)
- Onboarding
- Account manager and custom training on Ultimate (Ultimate only)
0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Capsule's support and pricing pages, October 2026 · not yet checked by us · How we gather this
Sources
- capsulecrm.com/support/contact-us/, read 2026-10-20
- capsulecrm.com/support/, read 2026-10-20
- capsulecrm.com/pricing/, read 2026-10-20
- Web form: “Need help, have questions or want to suggest a feature? Send us a message here.” (capsulecrm.com/support/contact-us/)
- Email: “or email support@capsulecrm.com.” (capsulecrm.com/support/contact-us/)
- Help center: “How can we help?” (capsulecrm.com/support/)
- Response time: “You can expect a reply from our friendly customer support team Monday – Friday.” (capsulecrm.com/support/contact-us/)
- Onboarding: “You'll get your own account manager and custom training.” (capsulecrm.com/pricing/)
Why people pick it
- Direct accounting integrations
- Free plan for 2 users
Where it falls short
- Automations need Growth
- No phone support
Alternatives in CRM
Are you Capsule? Feature Capsule CRM at the top of CRM, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.