Close vs Capsule CRM

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	CloseClose	Capsule CRMCapsule
In one line	CRM with calling, SMS, and email sequences built in	Plain contact and pipeline CRM with strong accounting links
Starting price	From $35/person	From $18/person
Six-person team	$210/mo	$108/mo
Plans	Solo $9/user/mo (1 user); Essentials $35/user/mo; Growth $99/user/mo; Scale $139/user/mo, billed annually (monthly $19/$49/$109/$149)	Per user. Free (2 users, 250 contacts, 1 pipeline); Starter $22/user/mo or $18 billed yearly (30,000 contacts); Growth $40/mo or $36 billed yearly (automations, email sync, multiple pipelines); Advanced $60/mo or $54 billed yearly (120,000 contacts); Ultimate $75/mo or $72 billed yearly. Transpond email marketing add-on from $11/mo. 14-day free trial, no card
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per user	Per user; free plan 2 users
Both connect to	No shared connections on record.
Also connects to	None in our catalog100+ listed by the vendor	Mailchimp100+ listed by the vendor
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	3 incidents posted on Close's status page in the 90 days to Oct 27, 2026; 3 marked major or critical by Close. Status page	0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.7 / 5 from 164 reviews	Not listed
Trustpilot score	4.5 / 5 from 75 reviews	Not listed
Fit: Retail shop	20	45
Fit: Restaurant or café	10	30
Fit: Service business	80	72
Fit: Agency or studio	90	62
Fit: Trades or contractor	55	60
Fit: Online store	40	45
Why people pick it	Dialer and sequences included Fast, keyboard-friendly interface	Direct accounting integrations Free plan for 2 users
Where it falls short	Cheapest plan is one user only Overkill if you do not sell by phone	Automations need Growth No phone support
	Visit Close ↗	Visit Capsule CRM ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Close and Capsule CRM: partner links. We may earn a commission; it never affects rankings.