Pipedrive vs Capsule CRM

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • Pipedrive costs less for a six-person team.
  • Capsule CRM fits retail shop, restaurant or café.
  • Pipedrive fits agency or studio, trades or contractor.
ComparePipedrivePipedriveCapsule CRMCapsule
In one lineSales pipeline CRM for small teams that close dealsPlain contact and pipeline CRM with strong accounting links
Starting priceFrom $14/personFrom $18/person
Six-person team$84/mo$108/mo
PlansLite $14/mo per seat; Growth $39; Premium $59; Ultimate $79, billed annuallyPer user. Free (2 users, 250 contacts, 1 pipeline); Starter $22/user/mo or $18 billed yearly (30,000 contacts); Growth $40/mo or $36 billed yearly (automations, email sync, multiple pipelines); Advanced $60/mo or $54 billed yearly (120,000 contacts); Ultimate $75/mo or $72 billed yearly. Transpond email marketing add-on from $11/mo. 14-day free trial, no card
Pricing modelFree trialFree tier
Free trial14 days14 days
UsersPer seatPer user; free plan 2 users
Both connect toMailchimp
Also connects toActiveCampaign500+ listed by the vendorNo others on record100+ listed by the vendor
Team sizeJust me · 2–10 people · 11–50 peopleJust me · 2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportPremium and upNone listed
Live chatEvery planNone listed
Support hoursLive chat: 24/7 · Phone: Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (English), Extended hours, Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (Ultimate only)Not published
Incidents postedPipedrive has a public status page. Status page0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page
Capterra score4.5 / 5 from 3,064 reviewsNot listed
Trustpilot score4.4 / 5 from 3,470 reviewsNot listed
Fit: Retail shop3045
Fit: Restaurant or café1530
Fit: Service business8072
Fit: Agency or studio8562
Fit: Trades or contractor7060
Fit: Online store5045
Why people pick it
  • Clear pipeline view
  • Fair per-seat price
  • Direct accounting integrations
  • Free plan for 2 users
Where it falls short
  • Light on marketing features
  • Automations need Growth
  • No phone support
Visit Pipedrive Visit Capsule CRM

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Pipedrive and Capsule CRM: partner links. We may earn a commission; it never affects rankings.

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