Freshchat
Freshworks
Live chat, WhatsApp, and chatbots in one inbox
Freshchat handles website chat, WhatsApp, Instagram, and Messenger conversations with bots that deflect common questions. It is Freshworks' messaging product and pairs with Freshdesk for tickets.
Cost at your size
Team size
For 6 people: $114 a month.
Freshchat costs the same as the median customer support tool for 6 people ($114).
Freshchat pays for itself if it saves 4 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Freshchat
- How to reach them
- Phone: plans not stated
- Email: plans not stated
- Help center: plans not stated
- Community forum: plans not stated
- Hours
- Hours not published
Freshworks has a public status page. Status page
From Freshworks's support and pricing pages, October 2026 · checked by us 2026-10-15 · How we gather this
Sources
- freshworks.com/contact/, read 2026-10-13
- freshworks.com/support/, read 2026-10-13
- freshworks.com/live-chat-software/pricing/, read 2026-10-13
- Phone: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Email: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Help center: “Help Center Search articles, guides, and how-tos” (freshworks.com/contact/)
- Community forum: “Connect with Freshworks customers worldwide” (freshworks.com/support/)
What reviewers say about Freshchat
- Capterra4.2 / 5 · 178 reviews
- G2See reviews on G2
- US App Store (iPhone app)3.6 / 5 · 51 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- WhatsApp and social DMs in one place
- Free tier to start
Where it falls short
- Bot sessions cost extra
- Needs Freshdesk for proper ticketing
Alternatives in customer support
Are you Freshworks? Feature Freshchat at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.