Tidio
Tidio
Live chat and chatbot widget with a free tier
Tidio puts a chat widget on your site with canned bots for order status and hours, and a shared inbox behind it. Free for small volumes. Good for stores and local businesses that get website questions.
Cost at your size
Team size
For 6 people: free.
Tidio costs $114 less than the median customer support tool for 6 people ($114).
Figures from the vendor's published prices. How we calculate prices
Getting help with Tidio
- How to reach them
- Email: plans not stated
- Live chat: plans not stated
- Help center: plans not stated
- Hours
- Hours not published
- Onboarding
- Dedicated Success Manager (Plus and up)
0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Tidio's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- tidio.com/contact/, read 2026-10-13
- tidio.com/pricing/, read 2026-10-13
- Email: “Support over email” (tidio.com/pricing/)
- Live chat: “Support over live chat” (tidio.com/pricing/)
- Help center: “Support Help Center Developers Status Page” (tidio.com/contact/)
- Onboarding: “Everything in Growth, plus: Premium support Dedicated Success Manager” (tidio.com/pricing/)
What reviewers say about Tidio
- Capterra4.7 / 5 · 590 reviews
- Trustpilot3.5 / 5 · 225 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Tidio
- Oct 2026LaunchThe Lyro AI agent now answers follow-up emails in a thread instead of only the first message; all accounts move to it after October 26. updates.tidio.com
- Oct 2026LaunchAdded collision detection in Tickets, showing agents who else is viewing a ticket. updates.tidio.com
- Sep 2026LaunchLaunched a branded, multilingual Help Center for self-service articles, free to try until October 15. updates.tidio.com
- Jun 2026LaunchLyro product recommendations now work for any store that can supply an XML product feed, not only Shopify or WooCommerce. updates.tidio.com
Picked from Tidio's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Fast to install
- Bots answer the easy stuff
Where it falls short
- Conversation caps
- AI add-on costs extra
Alternatives in customer support
Are you Tidio? Feature Tidio at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.