Zendesk
Zendesk
Full ticketing across email, chat, phone, and social
Zendesk is the standard ticketing system, with routing, SLAs, and reporting. It is more than most small businesses need until support volume gets serious or spans several channels.
Cost at your size
Team size
For 6 people: $114 a month.
Zendesk costs the same as the median customer support tool for 6 people ($114).
Zendesk pays for itself if it saves 4 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Zendesk
- How to reach them
- Live chat: plans not stated
- Callback: plans not stated
- Web form: plans not stated
- Phone (US): plans not stated · 8am-6pm Eastern Time, Monday through Friday (excluding holidays)
Zendesk has a public status page. Status page
From Zendesk's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support, read 2026-10-13
- zendesk.com/pricing/, read 2026-10-13
- Live chat: “request a human agent via messaging or a callback at any time” (support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support)
- Callback: “request a human agent via messaging or a callback at any time” (support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support)
- Web form: “Zendesk customer support will review your new request and reply through email.” (support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support)
- Phone: “Call our US toll free number, 1-888-851-9456, which is staffed from 8am-6pm Eastern Time, Monday through Friday (excluding holidays) in English.” (support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support)
- Phone hours: “staffed from 8am-6pm Eastern Time, Monday through Friday (excluding holidays) in English” (support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support)
What reviewers say about Zendesk
- Capterra4.4 / 5 · 4,094 reviews
- Trustpilot1.8 / 5 · 742 reviews
- G2See reviews on G2
- Google Play (Android app)3.0 / 5 · 7,783 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Zendesk
- Sep 2026LaunchAdded real-time two-way voice translation to live calls in Zendesk Contact Center. zendesk.com
- Mar 2026CompanyCompleted its acquisition of Forethought, an AI agent company, to add self-improving AI agents. zendesk.com
Picked from Zendesk's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Handles any channel
- Deep reporting
Where it falls short
- Complex setup
- Per-agent cost
Alternatives in customer support
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