Tidio vs Freshchat

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	FreshchatFreshworks
In one line	Live chat and chatbot widget with a free tier	Live chat, WhatsApp, and chatbots in one inbox
Starting price	Free	From $19/person
Six-person team	$0/mo	$114/mo
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100
Pricing model	Free tier	Free tier
Free trial	7 days	14 days
Users	Unlimited	Per agent
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	Freshdesk, Shopify, WhatsApp, Instagram, Slack
Team size	Just me · 2–10 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	Freshworks has a public status page. Status page
Capterra score	4.7 / 5 from 590 reviews	4.2 / 5 from 178 reviews
Trustpilot score	3.5 / 5 from 225 reviews	Not listed
Fit: Retail shop	65	65
Fit: Restaurant or café	60	45
Fit: Service business	75	75
Fit: Agency or studio	55	65
Fit: Trades or contractor	55	50
Fit: Online store	85	88
Why people pick it	Fast to install Bots answer the easy stuff	WhatsApp and social DMs in one place Free tier to start
Where it falls short	Conversation caps AI add-on costs extra	Bot sessions cost extra Needs Freshdesk for proper ticketing
	Visit Tidio ↗	Visit Freshchat ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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