Gorgias vs Freshchat

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	FreshchatFreshworks
In one line	Helpdesk built around Shopify orders	Live chat, WhatsApp, and chatbots in one inbox
Starting price	From $10/mo	From $19/person
Six-person team	$50/mo	$114/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100
Pricing model	Paid	Free tier
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	Per agent
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Freshdesk, Shopify, WhatsApp, Instagram, Slack
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	Freshworks has a public status page. Status page
Capterra score	4.6 / 5 from 135 reviews	4.2 / 5 from 178 reviews
Trustpilot score	2.0 / 5 from 153 reviews	Not listed
Fit: Retail shop	50	65
Fit: Restaurant or café	10	45
Fit: Service business	20	75
Fit: Agency or studio	15	65
Fit: Trades or contractor	10	50
Fit: Online store	95	88
Why people pick it	Order data in the ticket Automations for common asks	WhatsApp and social DMs in one place Free tier to start
Where it falls short	Ticket caps Only useful with a store	Bot sessions cost extra Needs Freshdesk for proper ticketing
	Visit Gorgias ↗	Visit Freshchat ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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