Gorgias
Gorgias
Helpdesk built around Shopify orders
Gorgias shows the customer's orders next to the ticket and lets agents refund or edit from the helpdesk. Pricing is by ticket volume. It is for online stores specifically.
Cost at your size
Team size
For 6 people: $50 a month.
Gorgias costs $64 less than the median customer support tool for 6 people ($114).
Gorgias pays for itself if it saves 1.5 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Gorgias
- How to reach them
- Community forum: plans not stated
- Hours
- Hours not published
16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Gorgias's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- gorgias.com/pricing, read 2026-10-13
- docs.gorgias.com/en-US/support-81956, read 2026-10-13
- gorgias.com/contact, read 2026-10-13
- Community forum: “The Gorgias Community is a members-only hub for our users.” (docs.gorgias.com/en-US/support-81956)
What reviewers say about Gorgias
- Capterra4.6 / 5 · 135 reviews
- Trustpilot2.0 / 5 · 153 reviews
- G2See reviews on G2
- US App Store (iPhone app)1.6 / 5 · 77 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Gorgias
- Oct 2026LaunchGorgias redesigned its Chat widget with quick reply buttons replacing tree-based flows, in-chat product cards with add to cart, and cart and order status buttons. gorgias.com
Picked from Gorgias's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Order data in the ticket
- Automations for common asks
Where it falls short
- Ticket caps
- Only useful with a store
Alternatives in customer support
Are you Gorgias? Feature Gorgias at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.