Help Scout
Help Scout
Shared inbox that feels like email, plus a help center
Help Scout is a shared inbox with assignments, saved replies, and a knowledge base, without ticket numbers customers hate. Paid plans are priced per user, and a free plan covers five users and 100 contacts a month.
Cost at your size
Team size
For 6 people: $150 a month.
Help Scout costs $36 more than the median customer support tool for 6 people ($114).
Help Scout pays for itself if it saves 5 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Help Scout
- How to reach them
- Email: every plan
- Hours
- Hours not published
- Onboarding
- Dedicated onboarding specialist (Pro only)
- Strategic account manager (Pro only)
6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Help Scout's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- helpscout.com/pricing/, read 2026-10-13
- Email: “Support Email Standard Priority Priority Priority” (helpscout.com/pricing/)
- Onboarding: “Dedicated onboarding specialist” (helpscout.com/pricing/)
- Onboarding: “Strategic account manager” (helpscout.com/pricing/)
What reviewers say about Help Scout
- Capterra4.6 / 5 · 226 reviews
- Trustpilot3.0 / 5 · 40 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Simple for the team
- Docs site included
Where it falls short
- Per-user pricing adds up
- Light on automation
Alternatives in customer support
Are you Help Scout? Feature Help Scout at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.