Aircall
Aircall
Cloud phone for sales and support teams, three licenses minimum
Aircall is a cloud phone system that plugs into CRMs and help desks, with call routing, recording, and analytics. Essentials is $30 per license a month billed yearly ($40 monthly), with a minimum of three licenses, so the smallest account is $90 a month. Aircall is for small sales or support teams living in HubSpot or Zendesk. With the three-license minimum, it is a poor fit for a solo owner.
Cost at your size
Team size
For 6 people: $180 a month.
Aircall costs $90 more than the median business phone tool for 6 people ($90).
Aircall pays for itself if it saves 6 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Aircall
- How to reach them
- Email: every plan
- Phone: every plan
- Live chat: plans not stated
- Help center: every plan
- Hours
- Hours not published
- Onboarding
- Standard onboarding (11 users minimum) (Essentials and Professional only)
- Premium onboarding (hands-on set up) (Enterprise only)
17 incidents posted on Aircall's status page in the 90 days to Oct 27, 2026; 6 marked major or critical by Aircall. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Aircall's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- aircall.io/contact/, read 2026-10-13
- aircall.io/pricing/, read 2026-10-13
- Email: “Email support” (aircall.io/pricing/)
- Phone: “Phone support” (aircall.io/pricing/)
- Live chat: “If you can't find what you need, our AI Chat Assistant will quickly connect you with our support team.” (aircall.io/contact/)
- Help center: “Help center access” (aircall.io/pricing/)
- Onboarding: “Standard onboarding (11 users minimum)” (aircall.io/pricing/)
- Onboarding: “Premium onboarding (hands-on set up)” (aircall.io/pricing/)
What reviewers say about Aircall
- Capterra4.2 / 5 · 466 reviews
- Trustpilot3.0 / 5 · 1,094 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.4 / 5 · 349 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Aircall
- Aug 2026LaunchAdded Outbound Campaigns for running call lists by reps or the AI voice agent, included on Professional at no extra cost. aircall.io
- May 2026LaunchAdded AI Messaging Agents that answer inbound SMS and WhatsApp on business numbers around the clock. aircall.io
Picked from Aircall's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Deep CRM and help desk integrations
- Unlimited US and Canada calls
Where it falls short
- Three-license minimum
- Add-ons cost extra per seat
Alternatives in business phone
Quo
From $15/person
A business number on your existing phone, with shared inboxes
Google Voice for Business
From $10/person
Cheap numbers for Google Workspace teams
RingCentral
From $20/person
Full phone system with desk phones, queues, and IVR
Dialpad
From $15/person
AI call notes and transcripts on a business phone
Are you Aircall? Feature Aircall at the top of business phone, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.