RingCentral vs Aircall

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	RingCentralRingCentral	AircallAircall
In one line	Full phone system with desk phones, queues, and IVR	Cloud phone for sales and support teams, three licenses minimum
Starting price	From $20/person	From $30/person
Six-person team	$120/mo	$180/mo
Plans	RingEX per user: Core $20/mo billed yearly ($30 monthly; 100 toll-free minutes, 25 texts); Advanced $25 ($35; 1,000 minutes, 100 texts); AI bundles by quote; free trial for up to 5 users	Per license, 3-license minimum: Essentials $30/mo billed yearly ($40 monthly); Professional $50 ($70); Enterprise by quote; 1 number included, extra numbers $6/mo; unlimited US and Canada calls
Pricing model	Free trial	Paid
Free trial	—	—
Users	Per user	3 minimum
Integrations	Microsoft 365, Google, Salesforce, 300+	HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Slack
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Every plan
Live chat	Plans not stated	Plans not stated
Support hours	Live chat: 24/7 · Phone: 24/7 (technical support), Customer success center: Mon to Fri, 6 AM to 6 PM PST	Not published
Incidents posted	RingCentral has a public status page. Status page	17 incidents posted on Aircall's status page in the 90 days to Oct 27, 2026; 6 marked major or critical by Aircall. Status page
Capterra score	Not listed	4.2 / 5 from 466 reviews
Trustpilot score	1.7 / 5 from 2,023 reviews	3.0 / 5 from 1,094 reviews
Fit: Retail shop	70	40
Fit: Restaurant or café	65	30
Fit: Service business	80	75
Fit: Agency or studio	70	82
Fit: Trades or contractor	75	55
Fit: Online store	55	75
Why people pick it	Everything a PBX did Reliable	Deep CRM and help desk integrations Unlimited US and Canada calls
Where it falls short	More than a 3-person team needs Contracts and add-on fees	Three-license minimum Add-ons cost extra per seat
	Visit RingCentral ↗	Visit Aircall ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices