Dialpad vs Aircall

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	DialpadDialpad	AircallAircall
In one line	AI call notes and transcripts on a business phone	Cloud phone for sales and support teams, three licenses minimum
Starting price	From $15/person	From $30/person
Six-person team	$90/mo	$180/mo
Plans	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling	Per license, 3-license minimum: Essentials $30/mo billed yearly ($40 monthly); Professional $50 ($70); Enterprise by quote; 1 number included, extra numbers $6/mo; unlimited US and Canada calls
Pricing model	Free trial	Paid
Free trial	14 days	—
Users	Per user	3 minimum
Integrations	Google, Microsoft, HubSpot, Salesforce	HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Slack
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Pro and up	Every plan
Live chat	Every plan	Plans not stated
Support hours	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week	Not published
Incidents posted	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page	17 incidents posted on Aircall's status page in the 90 days to Oct 27, 2026; 6 marked major or critical by Aircall. Status page
Capterra score	Not listed	4.2 / 5 from 466 reviews
Trustpilot score	4.0 / 5 from 3,226 reviews	3.0 / 5 from 1,094 reviews
Fit: Retail shop	55	40
Fit: Restaurant or café	45	30
Fit: Service business	85	75
Fit: Agency or studio	80	82
Fit: Trades or contractor	70	55
Fit: Online store	60	75
Why people pick it	Transcripts and summaries Good mobile apps	Deep CRM and help desk integrations Unlimited US and Canada calls
Where it falls short	Pro needed for integrations Three-seat minimum on Pro	Three-license minimum Add-ons cost extra per seat
	Visit Dialpad ↗	Visit Aircall ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices