CallRail
CallRail
Call tracking that shows which ads make the phone ring
CallRail gives each ad, listing, or campaign its own tracking number and records which calls and forms came from where. Lead Tracking is $50 a month billed yearly ($55 monthly) for 5 numbers and 250 minutes, with extra numbers and minutes billed by usage. CallRail is for businesses that advertise and live on phone leads. A business that does no marketing will find little use for it.
Cost at your size
CallRail costs $50 a month whatever the team size.
CallRail costs $40 less than the median business phone tool for 6 people ($90).
CallRail pays for itself if it saves 1.5 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with CallRail
- How to reach them
- Phone: plans not stated · Mon - Fri: 8:30am - 7pm EST
- Web form: plans not stated
- Help center: plans not stated
- Community forum: plans not stated
6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From CallRail's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- callrail.com/contact, read 2026-10-13
- callrail.com/pricing, read 2026-10-13
- Phone: “(888) 219-2787” (callrail.com/contact)
- Phone hours: “Mon - Fri: 8:30am - 7pm EST” (callrail.com/contact)
- Web form: “Need help using CallRail? Our support team is here to lend a hand. Submit a ticket” (callrail.com/contact)
- Help center: “Help Center” (callrail.com/contact)
- Community forum: “Community” (callrail.com/contact)
What reviewers say about CallRail
- Capterra4.5 / 5 · 173 reviews
- Trustpilot3.5 / 5 · 488 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.6 / 5 · 37 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at CallRail
- Noticed Oct 2026PriceCallRail now lists a fourth plan, Lead Conversion Complete, at $195/mo, which the catalog did not include; the $50, $95 and $150 plans are unchanged. callrail.com
- Aug 2026LaunchVoice Assist can now qualify callers and transfer live calls to the right person with a briefing. callrail.com
- Jul 2026LaunchVoice Assist, the AI phone answerer, can now be bought without call tracking and adds AI texting. callrail.com
- Jul 2026LaunchAdded integrations with Jobber, JobNimbus, JobTread and Workiz for home service contractors. callrail.com
Picked from CallRail's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Shows which marketing brings calls
- Works with Google Ads
Where it falls short
- Usage fees on top
- Not a phone system for staff
Alternatives in business phone
Quo
From $15/person
A business number on your existing phone, with shared inboxes
Google Voice for Business
From $10/person
Cheap numbers for Google Workspace teams
RingCentral
From $20/person
Full phone system with desk phones, queues, and IVR
Dialpad
From $15/person
AI call notes and transcripts on a business phone
Are you CallRail? Feature CallRail at the top of business phone, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.