RingCentral vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	RingCentralRingCentral	CallRailCallRail
In one line	Full phone system with desk phones, queues, and IVR	Call tracking that shows which ads make the phone ring
Starting price	From $20/person	From $50/mo
Six-person team	$120/mo	$50/mo
Plans	RingEX per user: Core $20/mo billed yearly ($30 monthly; 100 toll-free minutes, 25 texts); Advanced $25 ($35; 1,000 minutes, 100 texts); AI bundles by quote; free trial for up to 5 users	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Free trial	Free trial
Free trial	—	14 days
Users	Per user	Unlimited
Integrations	Microsoft 365, Google, Salesforce, 300+	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Live chat: 24/7 · Phone: 24/7 (technical support), Customer success center: Mon to Fri, 6 AM to 6 PM PST	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	RingCentral has a public status page. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	Not listed	4.5 / 5 from 173 reviews
Trustpilot score	1.7 / 5 from 2,023 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	70	50
Fit: Restaurant or café	65	45
Fit: Service business	80	82
Fit: Agency or studio	70	88
Fit: Trades or contractor	75	88
Fit: Online store	55	45
Why people pick it	Everything a PBX did Reliable	Shows which marketing brings calls Works with Google Ads
Where it falls short	More than a 3-person team needs Contracts and add-on fees	Usage fees on top Not a phone system for staff
	Visit RingCentral ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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