Google Voice for Business vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Google Voice for BusinessGoogle	CallRailCallRail
In one line	Cheap numbers for Google Workspace teams	Call tracking that shows which ads make the phone ring
Starting price	From $10/person	From $50/mo
Six-person team	$60/mo	$50/mo
Plans	Starter $10/user/mo (up to 10 users); Standard $20/user/mo; Premier $30/user/mo; multi-user plans need Google Workspace	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Per user	Unlimited
Integrations	Google Workspace only	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	Every paid plan	None listed
Support hours	Not published	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	Google has a public status page. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	4.5 / 5 from 727 reviews	4.5 / 5 from 173 reviews
Trustpilot score	Not listed	3.5 / 5 from 488 reviews
Fit: Retail shop	60	50
Fit: Restaurant or café	55	45
Fit: Service business	80	82
Fit: Agency or studio	75	88
Fit: Trades or contractor	75	88
Fit: Online store	60	45
Why people pick it	Cheapest per seat Lives inside Gmail and Calendar	Shows which marketing brings calls Works with Google Ads
Where it falls short	Needs Workspace No shared number on Starter	Usage fees on top Not a phone system for staff
	Visit Google Voice for Business ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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