Dialpad vs CallRail

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	DialpadDialpad	CallRailCallRail
In one line	AI call notes and transcripts on a business phone	Call tracking that shows which ads make the phone ring
Starting price	From $15/person	From $50/mo
Six-person team	$90/mo	$50/mo
Plans	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling	Per account: Lead Tracking $50/mo billed yearly ($55 monthly; 5 numbers, 250 minutes); Lead Tracking Complete $95 ($105, adds forms); Lead Conversion $150 ($165); Lead Conversion Complete $195; usage beyond the allowance: local numbers $3, local minutes 6¢; 14-day trial
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per user	Unlimited
Integrations	Google, Microsoft, HubSpot, Salesforce	Google Ads, Google Analytics, HubSpot, Salesforce
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Pro and up	Plans not stated
Live chat	Every plan	None listed
Support hours	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week	Phone: Mon - Fri: 8:30am - 7pm EST
Incidents posted	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page	6 incidents posted on CallRail's status page, which covers all CallRail products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by CallRail. Status page
Capterra score	Not listed	4.5 / 5 from 173 reviews
Trustpilot score	4.0 / 5 from 3,226 reviews	3.5 / 5 from 488 reviews
Fit: Retail shop	55	50
Fit: Restaurant or café	45	45
Fit: Service business	85	82
Fit: Agency or studio	80	88
Fit: Trades or contractor	70	88
Fit: Online store	60	45
Why people pick it	Transcripts and summaries Good mobile apps	Shows which marketing brings calls Works with Google Ads
Where it falls short	Pro needed for integrations Three-seat minimum on Pro	Usage fees on top Not a phone system for staff
	Visit Dialpad ↗	Visit CallRail ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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