Freshcaller
Freshworks
Call center phone system that plugs into Freshdesk
Freshcaller is the Freshworks phone product: numbers, IVR menus, queues, and call recording that show up inside Freshdesk tickets. The free plan has no monthly fee but charges per minute, so it suits teams that take a modest number of calls.
Cost at your size
Team size
For 6 people: $90 a month.
Freshcaller costs the same as the median business phone tool for 6 people ($90).
Freshcaller pays for itself if it saves 3 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Freshcaller
- How to reach them
- Phone: plans not stated
- Email: plans not stated
- Help center: plans not stated
- Community forum: plans not stated
- Hours
- Hours not published
Freshworks has a public status page. Status page
From Freshworks's support and pricing pages, October 2026 · checked by us 2026-10-15 · How we gather this
Sources
- freshworks.com/contact/, read 2026-10-13
- freshworks.com/support/, read 2026-10-13
- freshworks.com/freshcaller-cloud-pbx/pricing/, read 2026-10-13
- Phone: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Email: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Help center: “Help Center Search articles, guides, and how-tos” (freshworks.com/contact/)
- Community forum: “Connect with Freshworks customers worldwide” (freshworks.com/support/)
What reviewers say about Freshcaller
- Capterra4.0 / 5 · 35 reviews
- G2See reviews on G2
- US App Store (iPhone app)3.4 / 5 · 65 ratings
- Google Play (Android app)4.0 / 5 · 539 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- Tight Freshdesk integration
- Free plan to start
Where it falls short
- Per-minute charges add up
- Mainly for support teams
Alternatives in business phone
Quo
From $15/person
A business number on your existing phone, with shared inboxes
Google Voice for Business
From $10/person
Cheap numbers for Google Workspace teams
RingCentral
From $20/person
Full phone system with desk phones, queues, and IVR
Dialpad
From $15/person
AI call notes and transcripts on a business phone
Are you Freshworks? Feature Freshcaller at the top of business phone, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.