RingCentral vs Freshcaller

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	RingCentralRingCentral	FreshcallerFreshworks
In one line	Full phone system with desk phones, queues, and IVR	Call center phone system that plugs into Freshdesk
Starting price	From $20/person	From $15/person
Six-person team	$120/mo	$90/mo
Plans	RingEX per user: Core $20/mo billed yearly ($30 monthly; 100 toll-free minutes, 25 texts); Advanced $25 ($35; 1,000 minutes, 100 texts); AI bundles by quote; free trial for up to 5 users	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan
Pricing model	Free trial	Free tier
Free trial	—	14 days
Users	Per user	Per agent
Integrations	Microsoft 365, Google, Salesforce, 300+	Freshdesk, Freshsales, Zapier
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Live chat: 24/7 · Phone: 24/7 (technical support), Customer success center: Mon to Fri, 6 AM to 6 PM PST	Not published
Incidents posted	RingCentral has a public status page. Status page	Freshworks has a public status page. Status page
Capterra score	Not listed	4.0 / 5 from 35 reviews
Trustpilot score	1.7 / 5 from 2,023 reviews	Not listed
Fit: Retail shop	70	50
Fit: Restaurant or café	65	40
Fit: Service business	80	78
Fit: Agency or studio	70	65
Fit: Trades or contractor	75	65
Fit: Online store	55	70
Why people pick it	Everything a PBX did Reliable	Tight Freshdesk integration Free plan to start
Where it falls short	More than a 3-person team needs Contracts and add-on fees	Per-minute charges add up Mainly for support teams
	Visit RingCentral ↗	Visit Freshcaller ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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