Dialpad vs Freshcaller

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	DialpadDialpad	FreshcallerFreshworks
In one line	AI call notes and transcripts on a business phone	Call center phone system that plugs into Freshdesk
Starting price	From $15/person	From $15/person
Six-person team	$90/mo	$90/mo
Plans	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per user	Per agent
Integrations	Google, Microsoft, HubSpot, Salesforce	Freshdesk, Freshsales, Zapier
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Pro and up	Plans not stated
Live chat	Every plan	None listed
Support hours	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week	Not published
Incidents posted	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page	Freshworks has a public status page. Status page
Capterra score	Not listed	4.0 / 5 from 35 reviews
Trustpilot score	4.0 / 5 from 3,226 reviews	Not listed
Fit: Retail shop	55	50
Fit: Restaurant or café	45	40
Fit: Service business	85	78
Fit: Agency or studio	80	65
Fit: Trades or contractor	70	65
Fit: Online store	60	70
Why people pick it	Transcripts and summaries Good mobile apps	Tight Freshdesk integration Free plan to start
Where it falls short	Pro needed for integrations Three-seat minimum on Pro	Per-minute charges add up Mainly for support teams
	Visit Dialpad ↗	Visit Freshcaller ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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