Zoom Phone
Zoom Communications
Cloud phone with texting, from the makers of Zoom meetings
Zoom Phone adds business numbers, calling, texting, and call recording to a Zoom account. The US and Canada Unlimited plan is $16 per user a month billed yearly ($18 monthly), with unlimited domestic calls and texts and AI call summaries; a metered plan is $10.50. Zoom Phone is for a team already on Zoom. Call-center queues and analytics need the $25 add-on.
Cost at your size
Team size
For 6 people: $96 a month.
Zoom Phone costs $6 more than the median business phone tool for 6 people ($90).
Zoom Phone pays for itself if it saves 3 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Zoom Phone
- How to reach them
- Help center: every plan
- Community forum: every plan
- Live chat: plans not stated
- Phone: plans not stated
- Hours
- Hours not published
- Response time
- Premier support plans: P1 1h, P2 4h response SLA (P1 & P2 30 mins on Premier Elite) (plans not stated)
- Onboarding
- Technical Account Managers with Premier support plans (pooled or assigned) (plans not stated)
49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Zoom Communications's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- zoom.com/en/support-plans/, read 2026-10-13
- zoom.us/pricing, read 2026-10-13
- zoom.us/pricing/zoom-phone, read 2026-10-13
- Help center: “Digital Support (Zoom Knowledge Base, Zoom Community) All Profiles” (zoom.com/en/support-plans/)
- Community forum: “Digital Support (Zoom Knowledge Base, Zoom Community) All Profiles” (zoom.com/en/support-plans/)
- Live chat: “Live Support Live Chat Agent (Owner/Admin Profiles only)” (zoom.com/en/support-plans/)
- Phone: “Live Phone Agent (Owner/Admin Profiles Only)” (zoom.com/en/support-plans/)
- Response time: “Response SLA: P1 1h | P2 4h” (zoom.com/en/support-plans/)
- Onboarding: “Technical Account Managers will be your trusted advisor for service-related activities” (zoom.com/en/support-plans/)
What reviewers say about Zoom Phone
- Capterra4.5 / 5 · 246 reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 14, 2026. How we show reviews
Why people pick it
- Texting and call recording included at $16
- Bundles with Zoom meetings
Where it falls short
- Metered plan rates are not on the pricing page
- Call queues and analytics cost $25 more
Alternatives in business phone
Quo
From $15/person
A business number on your existing phone, with shared inboxes
Google Voice for Business
From $10/person
Cheap numbers for Google Workspace teams
RingCentral
From $20/person
Full phone system with desk phones, queues, and IVR
Dialpad
From $15/person
AI call notes and transcripts on a business phone
Are you Zoom Communications? Feature Zoom Phone at the top of business phone, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.