RingCentral vs Zoom Phone

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	RingCentralRingCentral	Zoom PhoneZoom Communications
In one line	Full phone system with desk phones, queues, and IVR	Cloud phone with texting, from the makers of Zoom meetings
Starting price	From $20/person	From $16/person
Six-person team	$120/mo	$96/mo
Plans	RingEX per user: Core $20/mo billed yearly ($30 monthly; 100 toll-free minutes, 25 texts); Advanced $25 ($35; 1,000 minutes, 100 texts); AI bundles by quote; free trial for up to 5 users	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo
Pricing model	Free trial	Paid
Free trial	—	—
Users	Per user	1 to 99 licenses
Integrations	Microsoft 365, Google, Salesforce, 300+	Zoom Workplace, Salesforce, Slack, Microsoft, Google
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	Plans not stated	Plans not stated
Support hours	Live chat: 24/7 · Phone: 24/7 (technical support), Customer success center: Mon to Fri, 6 AM to 6 PM PST	Not published
Incidents posted	RingCentral has a public status page. Status page	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page
Capterra score	Not listed	4.5 / 5 from 246 reviews
Trustpilot score	1.7 / 5 from 2,023 reviews	Not listed
Fit: Retail shop	70	60
Fit: Restaurant or café	65	50
Fit: Service business	80	80
Fit: Agency or studio	70	82
Fit: Trades or contractor	75	65
Fit: Online store	55	60
Why people pick it	Everything a PBX did Reliable	Texting and call recording included at $16 Bundles with Zoom meetings
Where it falls short	More than a 3-person team needs Contracts and add-on fees	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more
	Visit RingCentral ↗	Visit Zoom Phone ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices