Dialpad vs Zoom Phone

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	DialpadDialpad	Zoom PhoneZoom Communications
In one line	AI call notes and transcripts on a business phone	Cloud phone with texting, from the makers of Zoom meetings
Starting price	From $15/person	From $16/person
Six-person team	$90/mo	$96/mo
Plans	Dialpad Connect per user: Standard $15/mo billed yearly ($27 monthly; 1 office); Pro $25 ($35; 3-seat minimum, up to 10 offices); Enterprise by quote (100 seats); unlimited US and Canada calling	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo
Pricing model	Free trial	Paid
Free trial	14 days	—
Users	Per user	1 to 99 licenses
Integrations	Google, Microsoft, HubSpot, Salesforce	Zoom Workplace, Salesforce, Slack, Microsoft, Google
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Pro and up	Plans not stated
Live chat	Every plan	Plans not stated
Support hours	Live chat: 24/5 (every plan), 24/7 (Pro and up) · Phone: 24 hours a day, 7 days a week	Not published
Incidents posted	7 incidents posted on Dialpad's status page, which covers all Dialpad products and regions, in the 90 days to Oct 27, 2026; 2 marked major or critical by Dialpad. Status page	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page
Capterra score	Not listed	4.5 / 5 from 246 reviews
Trustpilot score	4.0 / 5 from 3,226 reviews	Not listed
Fit: Retail shop	55	60
Fit: Restaurant or café	45	50
Fit: Service business	85	80
Fit: Agency or studio	80	82
Fit: Trades or contractor	70	65
Fit: Online store	60	60
Why people pick it	Transcripts and summaries Good mobile apps	Texting and call recording included at $16 Bundles with Zoom meetings
Where it falls short	Pro needed for integrations Three-seat minimum on Pro	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more
	Visit Dialpad ↗	Visit Zoom Phone ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices