Google Voice for Business vs Zoom Phone

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Google Voice for BusinessGoogle	Zoom PhoneZoom Communications
In one line	Cheap numbers for Google Workspace teams	Cloud phone with texting, from the makers of Zoom meetings
Starting price	From $10/person	From $16/person
Six-person team	$60/mo	$96/mo
Plans	Starter $10/user/mo (up to 10 users); Standard $20/user/mo; Premier $30/user/mo; multi-user plans need Google Workspace	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo
Pricing model	Paid	Paid
Free trial	—	—
Users	Per user	1 to 99 licenses
Integrations	Google Workspace only	Zoom Workplace, Salesforce, Slack, Microsoft, Google
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	Every paid plan	Plans not stated
Support hours	Not published	Not published
Incidents posted	Google has a public status page. Status page	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page
Capterra score	4.5 / 5 from 727 reviews	4.5 / 5 from 246 reviews
Fit: Retail shop	60	60
Fit: Restaurant or café	55	50
Fit: Service business	80	80
Fit: Agency or studio	75	82
Fit: Trades or contractor	75	65
Fit: Online store	60	60
Why people pick it	Cheapest per seat Lives inside Gmail and Calendar	Texting and call recording included at $16 Bundles with Zoom meetings
Where it falls short	Needs Workspace No shared number on Starter	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more
	Visit Google Voice for Business ↗	Visit Zoom Phone ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices