Freshdesk
Freshworks
Ticketing, a help center, and automations for small support teams
Freshdesk is a help desk with email ticketing, a knowledge base, and automations. Growth covers the basics, and higher tiers add SLAs, more automation, and reporting. It is the main alternative to Zendesk for small teams.
Cost at your size
Team size
For 6 people: $114 a month.
Freshdesk costs the same as the median customer support tool for 6 people ($114).
Freshdesk pays for itself if it saves 4 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Freshdesk
- How to reach them
- Phone: plans not stated
- Email: plans not stated
- Help center: plans not stated
- Community forum: plans not stated
- Live chat: every paid plan · 24/7 for urgent inquiries; real-time chat 24/5
Freshworks has a public status page. Status page
From Freshworks's support and pricing pages, October 2026 · checked by us 2026-10-15 · How we gather this
Sources
- freshworks.com/contact/, read 2026-10-13
- freshworks.com/support/, read 2026-10-13
- freshworks.com/freshdesk/pricing/, read 2026-10-13
- crmsupport.freshworks.com/support/solutions/articles/50000010572-contact-freshdesk-support-via-chat, read 2026-10-13
- Phone: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Email: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Help center: “Help Center Search articles, guides, and how-tos” (freshworks.com/contact/)
- Community forum: “Connect with Freshworks customers worldwide” (freshworks.com/support/)
- Live chat: “Note: The in-product chat support is available only for paid accounts.” (crmsupport.freshworks.com/support/solutions/articles/50000010572-contact-freshdesk-support-via-chat)
- Live chat hours: “Freshdesk provides 24/7 in-product chat support for urgent inquiries. Additionally, our support agents are available for real-time chat assistance 24/5.” (crmsupport.freshworks.com/support/solutions/articles/50000010572-contact-freshdesk-support-via-chat)
What reviewers say about Freshdesk
- Capterra4.5 / 5 · 3,491 reviews
- G2See reviews on G2
- US App Store (iPhone app)4.5 / 5 · 2,999 ratings
- Google Play (Android app)4.2 / 5 · 8,983 ratings
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Why people pick it
- 14-day trial of the top plan
- Tickets, help center, and automations in one tool
Where it falls short
- Interface feels busy
- Chat and phone are separate products
Alternatives in customer support
Are you Freshworks? Feature Freshdesk at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.