Gorgias vs Freshdesk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	FreshdeskFreshworks
In one line	Helpdesk built around Shopify orders	Ticketing, a help center, and automations for small support teams
Starting price	From $10/mo	From $19/person
Six-person team	$50/mo	$114/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually
Pricing model	Paid	Free trial
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	Per agent
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	None listed	Every paid plan
Support hours	Not published	Live chat: 24/7 for urgent inquiries; real-time chat 24/5
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	Freshworks has a public status page. Status page
Capterra score	4.6 / 5 from 135 reviews	4.5 / 5 from 3,491 reviews
Trustpilot score	2.0 / 5 from 153 reviews	Not listed
Fit: Retail shop	50	60
Fit: Restaurant or café	10	35
Fit: Service business	20	80
Fit: Agency or studio	15	70
Fit: Trades or contractor	10	55
Fit: Online store	95	85
Why people pick it	Order data in the ticket Automations for common asks	14-day trial of the top plan Tickets, help center, and automations in one tool
Where it falls short	Ticket caps Only useful with a store	Interface feels busy Chat and phone are separate products
	Visit Gorgias ↗	Visit Freshdesk ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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