Zendesk vs Freshdesk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ZendeskZendesk	FreshdeskFreshworks
In one line	Full ticketing across email, chat, phone, and social	Ticketing, a help center, and automations for small support teams
Starting price	From $19/person	From $19/person
Six-person team	$114/mo	$114/mo
Plans	Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149)	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Per agent
Integrations	1,500+ apps	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US)	Plans not stated
Live chat	Plans not stated	Every paid plan
Support hours	Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays)	Live chat: 24/7 for urgent inquiries; real-time chat 24/5
Incidents posted	Zendesk has a public status page. Status page	Freshworks has a public status page. Status page
Capterra score	4.4 / 5 from 4,094 reviews	4.5 / 5 from 3,491 reviews
Trustpilot score	1.8 / 5 from 742 reviews	Not listed
Fit: Retail shop	50	60
Fit: Restaurant or café	30	35
Fit: Service business	65	80
Fit: Agency or studio	60	70
Fit: Trades or contractor	40	55
Fit: Online store	85	85
Why people pick it	Handles any channel Deep reporting	14-day trial of the top plan Tickets, help center, and automations in one tool
Where it falls short	Complex setup Per-agent cost	Interface feels busy Chat and phone are separate products
	Visit Zendesk ↗	Visit Freshdesk ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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