Tidio vs Freshdesk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	FreshdeskFreshworks
In one line	Live chat and chatbot widget with a free tier	Ticketing, a help center, and automations for small support teams
Starting price	Free	From $19/person
Six-person team	$0/mo	$114/mo
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually
Pricing model	Free tier	Free trial
Free trial	7 days	14 days
Users	Unlimited	Per agent
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps
Team size	Just me · 2–10 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	Plans not stated	Every paid plan
Support hours	Not published	Live chat: 24/7 for urgent inquiries; real-time chat 24/5
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	Freshworks has a public status page. Status page
Capterra score	4.7 / 5 from 590 reviews	4.5 / 5 from 3,491 reviews
Trustpilot score	3.5 / 5 from 225 reviews	Not listed
Fit: Retail shop	65	60
Fit: Restaurant or café	60	35
Fit: Service business	75	80
Fit: Agency or studio	55	70
Fit: Trades or contractor	55	55
Fit: Online store	85	85
Why people pick it	Fast to install Bots answer the easy stuff	14-day trial of the top plan Tickets, help center, and automations in one tool
Where it falls short	Conversation caps AI add-on costs extra	Interface feels busy Chat and phone are separate products
	Visit Tidio ↗	Visit Freshdesk ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Tidio and Freshdesk: partner links. We may earn a commission; it never affects rankings.