Freshservice
Freshworks
IT help desk for your own staff's requests, not your customers
Freshservice is an IT service desk. Staff report a broken laptop or ask for access through a portal, and whoever handles IT works each request as a ticket. Starter covers tickets, a knowledge base and the portal; Growth adds a service catalog, SLAs and on-call schedules. It suits a business big enough to have an IT queue, usually a few dozen staff or more. It does not answer customers: for that, use Freshdesk or another help desk in this category.
Cost at your size
Team size
For 6 people: $114 a month.
Freshservice costs the same as the median customer support tool for 6 people ($114).
Freshservice pays for itself if it saves 4 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Freshservice
- How to reach them
- Phone: plans not stated
- Email: plans not stated
- Help center: plans not stated
- Community forum: plans not stated
- Hours
- Hours not published
Freshworks has a public status page. Status page
From Freshworks's support and pricing pages, October 2026 · not yet checked by us · How we gather this
Sources
- freshworks.com/freshservice/pricing/, read 2026-10-24
- freshworks.com/contact/, read 2026-10-19
- freshworks.com/support/, read 2026-10-19
- Phone: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Email: “Sales & support +1 (866) 832-3090 support@freshworks.com” (freshworks.com/support/)
- Help center: “Help Center Search articles, guides, and how-tos” (freshworks.com/contact/)
- Community forum: “Connect with Freshworks customers worldwide” (freshworks.com/support/)
Why people pick it
- Gives staff one place to ask for IT help instead of messaging whoever knows computers
- 14-day free trial
Where it falls short
- Not for customer support
- SLAs and the service catalog start on Growth at $49 per agent
Alternatives in customer support
Are you Freshworks? Feature Freshservice at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.