Gorgias vs Freshservice

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	FreshserviceFreshworks
In one line	Helpdesk built around Shopify orders	IT help desk for your own staff's requests, not your customers
Starting price	From $10/mo	From $19/person
Six-person team	$50/mo	$114/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra
Pricing model	Paid	Free trial
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	Per agent
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps
Team size	Just me · 2–10 people · 11–50 people	11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	Freshworks has a public status page. Status page
Capterra score	4.6 / 5 from 135 reviews	Not listed
Trustpilot score	2.0 / 5 from 153 reviews	Not listed
Fit: Retail shop	50	15
Fit: Restaurant or café	10	10
Fit: Service business	20	35
Fit: Agency or studio	15	40
Fit: Trades or contractor	10	15
Fit: Online store	95	25
Why people pick it	Order data in the ticket Automations for common asks	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial
Where it falls short	Ticket caps Only useful with a store	Not for customer support SLAs and the service catalog start on Growth at $49 per agent
	Visit Gorgias ↗	Visit Freshservice ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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