Tidio vs Freshservice

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	FreshserviceFreshworks
In one line	Live chat and chatbot widget with a free tier	IT help desk for your own staff's requests, not your customers
Starting price	Free	From $19/person
Six-person team	$0/mo	$114/mo
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra
Pricing model	Free tier	Free trial
Free trial	7 days	14 days
Users	Unlimited	Per agent
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps
Team size	Just me · 2–10 people	11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	Freshworks has a public status page. Status page
Capterra score	4.7 / 5 from 590 reviews	Not listed
Trustpilot score	3.5 / 5 from 225 reviews	Not listed
Fit: Retail shop	65	15
Fit: Restaurant or café	60	10
Fit: Service business	75	35
Fit: Agency or studio	55	40
Fit: Trades or contractor	55	15
Fit: Online store	85	25
Why people pick it	Fast to install Bots answer the easy stuff	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial
Where it falls short	Conversation caps AI add-on costs extra	Not for customer support SLAs and the service catalog start on Growth at $49 per agent
	Visit Tidio ↗	Visit Freshservice ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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