Zendesk vs Gorgias
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Gorgias costs less for a six-person team.
Zendesk fits restaurant or café, service business, agency or studio, trades or contractor.- Gorgias fits online store.
| Compare | ZendeskZendesk | GorgiasGorgias |
|---|---|---|
| In one line | Full ticketing across email, chat, phone, and social | Helpdesk built around Shopify orders |
| Starting price | From $19/person | From $10/mo |
| Six-person team | $114/mo | $50/mo |
| Plans | Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149) | Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40 |
| Pricing model | Free trial | Paid |
| Free trial | 14 days | 7 days |
| Users | Per agent | 3 on Starter; 500 from Basic |
| Integrations | 1,500+ apps | Shopify, BigCommerce, Klaviyo, Yotpo |
| Team size | 11–50 people · 51–200 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated (US) | None listed |
| Live chat | Plans not stated | None listed |
| Support hours | Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays) | Not published |
| Incidents posted | Zendesk has a public status page. Status page | 16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page |
| Capterra score | 4.4 / 5 from 4,094 reviews | 4.6 / 5 from 135 reviews |
| Trustpilot score | 1.8 / 5 from 742 reviews | 2.0 / 5 from 153 reviews |
| Fit: Retail shop | 50 | 50 |
| Fit: Restaurant or café | 30 | 10 |
| Fit: Service business | 65 | 20 |
| Fit: Agency or studio | 60 | 15 |
| Fit: Trades or contractor | 40 | 10 |
| Fit: Online store | 85 | 95 |
| Why people pick it |
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| Where it falls short |
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| Visit Zendesk | Visit Gorgias |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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