Help Scout vs Gorgias
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Gorgias costs less for a six-person team.
Help Scout fits retail shop, restaurant or café, service business, agency or studio, trades or contractor.
| Compare | Help ScoutHelp Scout | GorgiasGorgias |
|---|---|---|
| In one line | Shared inbox that feels like email, plus a help center | Helpdesk built around Shopify orders |
| Starting price | From $25/person | From $10/mo |
| Six-person team | $150/mo | $50/mo |
| Plans | Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual | Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40 |
| Pricing model | Free tier | Paid |
| Free trial | 15 days | 7 days |
| Users | Per user; 5 on free | 3 on Starter; 500 from Basic |
| Integrations | Shopify, HubSpot, Slack, Jira, 100+ | Shopify, BigCommerce, Klaviyo, Yotpo |
| Team size | 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | None listed |
| Live chat | None listed | None listed |
| Support hours | Not published | Not published |
| Incidents posted | 6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page | 16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page |
| Capterra score | 4.6 / 5 from 226 reviews | 4.6 / 5 from 135 reviews |
| Trustpilot score | 3.0 / 5 from 40 reviews | 2.0 / 5 from 153 reviews |
| Fit: Retail shop | 60 | 50 |
| Fit: Restaurant or café | 40 | 10 |
| Fit: Service business | 80 | 20 |
| Fit: Agency or studio | 75 | 15 |
| Fit: Trades or contractor | 55 | 10 |
| Fit: Online store | 90 | 95 |
| Why people pick it |
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| Where it falls short |
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| Visit Help Scout | Visit Gorgias |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Help Scout and Gorgias: partner links. We may earn a commission; it never affects rankings.
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