Help Scout vs Tidio

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Help ScoutHelp Scout	TidioTidio
In one line	Shared inbox that feels like email, plus a help center	Live chat and chatbot widget with a free tier
Starting price	From $25/person	Free
Six-person team	$150/mo	$0/mo
Plans	Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo
Pricing model	Free tier	Free tier
Free trial	15 days	7 days
Users	Per user; 5 on free	Unlimited
Integrations	Shopify, HubSpot, Slack, Jira, 100+	Shopify, WordPress, Wix, HubSpot, Mailchimp
Team size	2–10 people · 11–50 people	Just me · 2–10 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.6 / 5 from 226 reviews	4.7 / 5 from 590 reviews
Trustpilot score	3.0 / 5 from 40 reviews	3.5 / 5 from 225 reviews
Fit: Retail shop	60	65
Fit: Restaurant or café	40	60
Fit: Service business	80	75
Fit: Agency or studio	75	55
Fit: Trades or contractor	55	55
Fit: Online store	90	85
Why people pick it	Simple for the team Docs site included	Fast to install Bots answer the easy stuff
Where it falls short	Per-user pricing adds up Light on automation	Conversation caps AI add-on costs extra
	Visit Help Scout ↗	Visit Tidio ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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