Text (formerly LiveChat)
Text
Website live chat with AI replies, from $19 a user
Text, the name LiveChat now uses for new customers, adds live chat to your website with canned replies, AI answers, and chat-to-ticket handoff. Essential is $19 per user a month billed yearly ($25 monthly) with 10 AI resolutions a month. It is for stores and service businesses that sell through chat. A team that only needs an email help desk should look elsewhere.
Cost at your size
Team size
For 6 people: $114 a month.
Text (formerly LiveChat) costs the same as the median customer support tool for 6 people ($114).
Text (formerly LiveChat) pays for itself if it saves 4 hours a month at $30 an hour, our assumption.
Change assumptions
Figures from the vendor's published prices. How we calculate prices
Getting help with Text (formerly LiveChat)
- How to reach them
- Live chat: plans not stated · 24/7/365 support on all plans (channel not named)
- Help center: every plan
- Onboarding
- A dedicated team for your account; personalized onboarding and product training (Enterprise only)
4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page
A vendor that posts every small issue can show more incidents than one that posts few, so a low count doesn't prove fewer problems.
From Text's support and pricing pages, October 2026 · checked by us 2026-10-14 · How we gather this
Sources
- livechat.com/pricing/, read 2026-10-13
- livechat.com/help/, read 2026-10-13
- Live chat: “Chat with us” (livechat.com/help/)
- Live chat hours: “Features shared by all plans include Website, In-app, Messenger, SMS (Twilio), AI Copilot, Live Shopify catalog, Workflows, 24/7/365 support” (livechat.com/pricing/)
- Help center: “Self-service help center 24/7/365 support” (livechat.com/pricing/)
- Onboarding: “A dedicated team for your account Support from Product Expert Personalized onboarding Product training for your team Direct engineering support” (livechat.com/pricing/)
What reviewers say about Text (formerly LiveChat)
- Capterra4.6 / 5 · 1,729 reviews
- Trustpilot2.1 / 5 · 10 reviews · few reviews
- G2See reviews on G2
Each site has its own reviewers, so we show the scores side by side and never average them. App ratings cover the mobile app only. Scores read Oct 28, 2026. How we show reviews
Recent changes at Text (formerly LiveChat)
- Oct 2026LaunchInstagram direct messages and story replies now arrive in the shared Inbox. text.com
- Oct 2026LaunchTickets now show the customer's order details for post-purchase cases. text.com
Picked from Text's own pages and the press, reviewed by us before publishing · checked weekly, last check Oct 26, 2026 · How we pick news
Why people pick it
- Polished chat widget
- AI answers built in
Where it falls short
- AI resolutions capped
- Pricey per user on Growth
Alternatives in customer support
Are you Text? Feature Text (formerly LiveChat) at the top of customer support, or sponsor it in search and the quiz, from $99 a month. You can also manage its links or correct the listing.