Gorgias vs Text (formerly LiveChat)

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	Text (formerly LiveChat)Text
In one line	Helpdesk built around Shopify orders	Website live chat with AI replies, from $19 a user
Starting price	From $10/mo	From $19/person
Six-person team	$50/mo	$114/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Per user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card
Pricing model	Paid	Free trial
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	Per user
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Shopify, WordPress, HubSpot, Salesforce, Zendesk
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Live chat: 24/7/365 support on all plans (channel not named)
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page
Capterra score	4.6 / 5 from 135 reviews	4.6 / 5 from 1,729 reviews
Trustpilot score	2.0 / 5 from 153 reviews	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	50	55
Fit: Restaurant or café	10	35
Fit: Service business	20	70
Fit: Agency or studio	15	68
Fit: Trades or contractor	10	40
Fit: Online store	95	85
Why people pick it	Order data in the ticket Automations for common asks	Polished chat widget AI answers built in
Where it falls short	Ticket caps Only useful with a store	AI resolutions capped Pricey per user on Growth
	Visit Gorgias ↗	Visit Text (formerly LiveChat) ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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